Shipping Policy
At Papeterie.pk, we aim to provide a delightful shopping experience for our customers. Here’s what you need to know about our shipping process:
- Order Processing:
- Once you place an order, we process it promptly. Orders are typically processed within 1-2 business days.
- Shipment is attempted any time during the day with a call or without a call from the 3rd working day to the 6th working day after placing the order.
- In case you miss the rider’s call or are not available on the first delivery attempt the second attempt will not be made without a confirmation call made by the courier company. In case you don’t receive the call or the parcel on the second attempt your parcel will be returned. If you like to hold your parcel contact us at [email protected] or WhatsApp (xyz)
- Shipping Methods:
- We offer standard shipping for all orders within Pakistan.
- Delivery Times:
- Delivery times may vary depending on your location. On average, you can expect your order to arrive within 3-7 business days. Business days are from Monday-Friday excluding any public or provincial holidays.
- Shipping Charges:
- Standard shipping charges of Rs.250 are applied at checkout.
- Tracking Your Order:
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your order’s journey to your doorstep.
- Order Delays:
- While we strive to deliver on time, external factors such as weather conditions or unforeseen circumstances may cause delays.
- Shipping Restrictions:
- Currently, we only ship within Pakistan. We do not offer international shipping.
- Missing or Damaged Items:
- If your order arrives with missing or damaged items, please contact us through WhatsApp (xyz) or email at [email protected] within 2 days of receiving your order. We’ll do our best to resolve the issue promptly.
- Our process is: We ask for the videos and pictures for proof through our WhatsApp chat. Soon within 1-2 business days our representative will get in touch with you and exchange/ reship your order or provide a refund. Rest assured we will solve your issue. It might take a little longer to respond due to traffic during certain days but we always keep our customers’ problems at our priority.
- Returns Due to Non-Delivery:
- If your order is returned to us due to non-delivery (e.g., incorrect address), we will contact you to arrange re-delivery. Additional shipping charges may apply.
Contact Us:
If you have any questions or concerns about our Shipping Policy, please don’t hesitate to contact us at [email protected].